Man With Van Barbican Terms and Conditions

These terms and conditions set out the basis on which Man With Van Barbican provides moving, delivery, collection, and related transport services in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. They are designed to create clarity around the booking process, payments, cancellations, liability, waste handling, and the legal framework that applies to the service. These terms apply whether the work is arranged for a home, office, storage unit, or another premises, unless we agree otherwise in writing.

For the purposes of these terms, “customer,” “you,” and “your” refer to the person or business placing the booking, while “we,” “us,” and “our” refer to the service provider operating under the Man With Van Barbican name. The service may include loading, unloading, transit, and the careful movement of items according to the agreed booking details. Any special requirements should be disclosed before the job starts so that we can assess suitability, staffing, vehicle size, access needs, and timing.

A booking is only confirmed once we have received the necessary information and provided acceptance, whether by email, message, written confirmation, or another recorded method. A quote may be based on the details supplied at the time of enquiry, including item descriptions, access restrictions, distance, parking availability, number of floors, and any additional handling required. If the actual job differs from the information provided, the price, timing, or vehicle allocation may need to change. Man with a van Barbican services depend on accurate and complete booking information to proceed safely and efficiently.

When requesting a booking, you must provide honest and current information about the items to be moved, the collection and delivery points, any heavy or awkward objects, and whether dismantling, packing, or reassembly is required. We may refuse or amend a booking if the job appears unsafe, unlawful, or unsuitable for the vehicle or team assigned. If access details are not disclosed in advance, we reserve the right to revise the fee or decline the service on arrival if performance would be impractical or hazardous.

Any estimated time of arrival or completion is given in good faith but is not guaranteed unless expressly agreed in writing. Road conditions, traffic, weather, building access, loading delays, or customer-related delays may affect the schedule. The customer is responsible for ensuring that the collection and delivery locations are accessible at the booked time, including lift availability, parking permissions, and any required permits. Man With Van Barbican will use reasonable efforts to keep the service on schedule, but timings remain estimates unless we have specifically promised a fixed appointment.

Where a booking includes multiple stops, storage movements, specialist handling, or coordination with third parties, we may ask for additional instructions before proceeding. We also reserve the right to substitute a vehicle or additional staff where necessary for safety, efficiency, or legal compliance. If you ask us to carry items that are unusually large, fragile, valuable, or difficult to access, you must tell us in advance. Failure to disclose such matters may affect both the quote and the extent of our responsibility.

All prices will be based on the information available at the time of quotation and may be calculated on an hourly, fixed-fee, distance-based, or mixed basis depending on the service requested. Unless stated otherwise, quotations exclude unforeseen extras such as additional labour, waiting time, congestion-related delays, parking charges, tolls, storage costs, disposal fees, or permits. If the job takes longer or requires more resources than expected because of inaccurate information or changed circumstances, the final charge may be adjusted accordingly. Man With Van Barbican may request a deposit or full advance payment for certain bookings.

Payment must be made by the method and on the terms stated at the time of booking or invoicing. If payment is due on completion, it must be made immediately once the service has been delivered unless we agree otherwise in writing. Late or missed payments may result in interest, recovery costs, and suspension of future services to the extent permitted by law. You are responsible for ensuring that the payer has authority to authorise the transaction and that sufficient funds are available.

Any quoted discount, promotional rate, or special arrangement applies only to the booking it was issued for and may be withdrawn if the booking changes materially. If a customer asks for extra work on the day, such as additional collections, stair carries, dismantling, or waiting, this may be treated as a separate charge. Where possible, we will confirm such additions before carrying them out. If immediate action is needed to avoid delay and confirmation is not practical, we may record the work performed and charge a reasonable amount for it.

You may cancel or amend a booking by giving notice in a reasonable timeframe. However, cancellation charges may apply depending on how much notice is provided and whether we have already allocated staff, reserved a vehicle, or incurred other expenses. If you cancel at short notice, do not provide access, or are absent at the agreed time, we may charge a minimum fee or the full booked amount where losses cannot reasonably be recovered. Man With Van Barbican will try to act fairly, but we are entitled to recover genuine costs caused by late changes.

If we need to cancel or reschedule because of vehicle failure, staff illness, unsafe conditions, legal restrictions, or another event beyond our control, we will try to notify you as soon as practical and offer an alternative time where possible. We are not responsible for indirect losses arising from a cancellation or delay, such as missed appointments, business interruption, or third-party charges, unless required by law. Any refund or rebooking decision will depend on the circumstances, the stage reached in the job, and any work already completed.

You should ensure that all parties involved in the move are ready at the agreed time. Repeated waiting, access delays, or incomplete packing may reduce the amount of time available for the service and may lead to extra charges. If a booking is delayed by circumstances outside our control, we may suspend work until the issue is resolved, leave the site, or agree a revised schedule. Nothing in these terms removes your statutory rights where they apply under UK consumer law.

We will exercise reasonable care and skill in carrying out the service. However, because moving work can involve variable access, third-party premises, and the handling of items with differing conditions, our liability is limited to the extent permitted by law. We are not responsible for damage arising from items that were already defective, poorly packed, structurally weak, unstable, or unsuitable for transport. Where the customer handles packing, wrapping, dismantling, or preparation, they remain responsible for the adequacy of that work unless we expressly agreed to perform it.

You must remove or disclose any dangerous, prohibited, or highly restricted items before the booking begins. This includes, without limitation, items that are illegal to transport, explosives, firearms, hazardous substances, pressurised containers, live animals, contaminated waste, and anything that could endanger people or property. If such items are hidden among other goods, you may be liable for all resulting losses, costs, and claims. We may refuse to move items we believe are unsafe, unlawful, or outside our insurance or operational scope.

Man with van Barbican services do not include the guarantee of absolute protection against ordinary transit risks, and customers are encouraged to arrange adequate insurance for high-value goods. Where loss or damage occurs and we are legally liable, our responsibility will usually be limited to the proven direct loss suffered, subject to any applicable exclusions, caps, or policy terms. We will not be liable for loss of profit, business interruption, indirect or consequential loss, or damage caused by events outside our reasonable control. These limitations do not exclude liability where it would be unlawful to do so.

If your booking includes removal, disposal, or transport of unwanted goods, waste may only be handled in accordance with UK waste regulations and any relevant licensing or duty-of-care requirements. You must be clear about whether items are to be moved for reuse, recycling, donation, storage, or disposal. We will not knowingly collect waste that is hazardous, controlled, or not properly described. All waste must be accurately identified so that it can be handled lawfully and directed to the correct facility or collection route.

Where waste disposal is part of the service, the customer accepts responsibility for declaring the nature of the waste and confirming that they have the right to dispose of it. You must not present concealed, mixed, contaminated, or prohibited waste as ordinary household or office items. If we discover undeclared waste streams, fly-tipped material, or items that require special disposal arrangements, we may stop the job, charge additional fees, or refuse the load. Any cost arising from inaccurate descriptions, non-compliant waste, or regulatory action caused by your instructions may be passed on to you.

We may require proof of the source or nature of certain waste items before accepting them. Where appropriate, a written record or transfer note may be used to document the movement of waste in line with legal requirements. You agree not to ask us to dispose of items in a way that would breach environmental law, local authority rules, or the waste hierarchy. If a route, site, or disposal method becomes unavailable due to regulation or access restrictions, we may alter the process to remain compliant and may adjust the cost accordingly.

Customers must ensure that access routes are reasonably clear and safe for loading and unloading. This includes hallways, stairs, lifts, driveways, entry codes, and parking arrangements. If an address has low ceilings, narrow corridors, weight-limited floors, restricted parking, or other access limitations, these must be stated in advance. Our team may refuse to carry items through areas that appear unsafe or likely to cause damage, and we may request alternative routes or methods if necessary.

You are responsible for securing permits, resident permissions, or other authorisations needed for vehicle access or parking unless we explicitly agree to handle them. If parking fines, enforcement costs, or access penalties arise because of inaccurate information or insufficient arrangements by the customer, you must reimburse those costs where legally recoverable. We may also charge for any additional time spent finding alternative access or waiting for authorisation. Reasonable cooperation is expected from everyone present at the collection and delivery points.

We reserve the right to suspend or terminate the job if any person on site behaves abusively, threatens staff, interferes with the safe performance of the work, or creates an unsafe environment. Our team may also stop work if weather, building conditions, or other factors pose unacceptable risk. In such cases, any charges incurred up to that point may still apply. We ask all customers to treat the team respectfully and to ensure that children, pets, and bystanders are kept clear of active loading areas.

We maintain insurance cover appropriate to the nature of our services, but insurance does not create additional rights beyond these terms or the policy wording. Any claim for loss or damage must be reported as soon as reasonably possible and, where practicable, before the job is completed so that we can inspect the issue. You may be asked to provide photographs, item descriptions, purchase details, repair estimates, or other reasonable evidence. Delayed reporting may affect our ability to investigate and may limit any remedy available.

If a claim is accepted, we may choose to repair, replace, compensate, or offer another reasonable remedy based on the circumstances and the extent of our responsibility. No claim will exceed the value of the proven direct loss or the amount permitted under applicable law and any relevant insurance terms. Man With Van Barbican does not accept responsibility for pre-existing damage, cosmetic marks consistent with normal handling, or issues caused by inadequately packed goods. Any complaints should be raised promptly so they can be reviewed fairly.

We are not liable for failure or delay in performing our obligations where the failure results from events beyond our reasonable control, including severe weather, traffic disruption, accidents, strikes, civil disorder, official restrictions, power failures, or other unforeseen events. In such circumstances, we may postpone, alter, or partially complete the service where practical. If a force majeure event makes performance impossible or unsafe, our obligations may be suspended for the duration of the event without penalty to either party.

These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, these terms, or any booking made under them shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. Nothing in this section affects any rights you may have under applicable consumer protection legislation.

By proceeding with a booking for Man With Van Barbican, you confirm that you have read, understood, and agreed to these service terms and conditions. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force to the greatest extent permitted by law. These terms may be updated from time to time, and the version in force at the time of booking will apply to your service unless we state otherwise in writing.