Terms and Conditions

Man with Van Barbican Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Barbican provides removal and related services to you. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 We, us, our means the operator of Man with Van Barbican providing removal, transport and related services.

1.2 You, your means the customer who books or uses our services.

1.3 Services means any man and van, removal, collection, delivery, packing, loading, unloading, or related services we provide.

1.4 Goods means the items, belongings and property that you ask us to move, transport, handle or store.

1.5 Service area means the general areas in which we offer our removal and man and van services, including but not limited to local, regional and longer-distance moves as agreed at the time of booking.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial customers, including transport of household items, office equipment, and other movable goods.

2.2 Our standard services include the provision of a vehicle and driver, and where agreed, additional porters or helpers for loading and unloading.

2.3 Any additional services such as packing, unpacking, dismantling or reassembly of furniture, supply of packing materials, or storage must be agreed in advance and may incur additional charges.

2.4 We reserve the right to refuse to carry any goods which we consider to be hazardous, illegal, dangerous, contaminated, excessively heavy, or unsuitable for transport in our vehicles.

3. Booking Process

3.1 Bookings can be made by contacting us and providing full details of your move, including addresses, access details, dates, approximate volume of goods, and any special requirements.

3.2 You are responsible for ensuring that all information you provide at the time of booking is accurate and complete. Our quotation and the resources allocated to your booking will be based on the information you provide.

3.3 Any changes to the booking details, including date, time, addresses, access arrangements, volume of goods or additional services, must be notified to us as soon as possible. Changes may be subject to availability and may affect the quoted price.

3.4 Your booking is not confirmed until we have accepted it and provided you with a booking confirmation, which may be given verbally or in writing. We reserve the right to decline any booking at our discretion.

4. Quotations and Pricing

4.1 Quotations are based on the information supplied by you, including the size of the job, distance, access conditions, and estimated time required.

4.2 Quotations may be provided as fixed price or estimated price. If provided as an estimate, the final charge will be based on the actual time taken and resources used to complete the job.

4.3 We reserve the right to revise our quotation or charge additional fees if:

(a) the information you provided was incomplete or inaccurate,

(b) the actual job differs from what was described at the time of booking,

(c) access is significantly more difficult than advised, including restrictions on parking, narrow stairways or lifts, or long carry distances, or

(d) there are delays or additional work outside our control, such as waiting time, repacking poorly packed items, or dismantling furniture not previously agreed.

4.4 Additional charges may apply for out-of-hours work, congestion, tolls, parking fees, storage, or for services carried out outside the standard service area.

5. Payments and Charges

5.1 Unless otherwise agreed, payment is due in full on completion of the services on the day of the move.

5.2 We may require a deposit or prepayment to secure your booking. Deposits are generally non-refundable unless otherwise stated in these terms.

5.3 Payment methods will be confirmed at the time of booking. You are responsible for ensuring that you have the means to pay at the agreed time.

5.4 Where services are provided on an hourly rate, the charging period begins when the vehicle and crew arrive at the collection address at the agreed time, or at the time we actually arrive if later due to circumstances beyond our control. The charging period ends when unloading is completed at the final delivery address.

5.5 If you fail to make payment when due, we reserve the right to charge interest on the outstanding amount and to withhold or suspend services until payment is received.

6. Cancellations and Amendments

6.1 If you wish to cancel or change your booking, you must notify us as soon as possible.

6.2 If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded or transferred at our discretion, subject to any reasonable administrative costs.

6.3 If you cancel within 7 days but more than 48 hours before the scheduled service date, we reserve the right to retain some or all of your deposit or to charge a cancellation fee up to a reasonable proportion of the quoted price.

6.4 If you cancel within 48 hours of the scheduled service date, fail to be present, or are not ready to proceed when our team arrives, we may charge up to the full quoted price to cover our costs and loss of business.

6.5 If we need to cancel or postpone your booking due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, illness, or other unforeseen events, we will notify you as soon as possible and offer an alternative date or a refund of any deposit paid. We will not be liable for any indirect or consequential loss arising from such cancellation or postponement.

7. Customer Responsibilities

7.1 You are responsible for:

(a) ensuring that your goods are properly packed and prepared for transport, unless packing has been agreed as part of our services,

(b) ensuring that all boxes are securely closed and suitable for the weight they contain,

(d) providing clear instructions to our team regarding items to be moved, and identifying any fragile or high-value items,

(e) arranging suitable parking for our vehicles as close as possible to the property, and covering any associated fees or permits,

(f) ensuring that there is safe and reasonable access to both collection and delivery addresses, and

(g) being present or appointing an authorised representative at both the collection and delivery addresses to oversee the move and sign any relevant documents.

7.2 If access is unsuitable or unsafe in our reasonable opinion, we may refuse to move certain items or may charge extra for the additional time and effort required.

8. Items Not Accepted for Transport

8.1 We do not accept for transport any of the following without our prior written consent:

(a) hazardous materials, including flammable, explosive, corrosive or toxic substances,

(b) illegal goods or items without proof of ownership where required,

(d) perishable food or items that require controlled temperatures,

(e) cash, jewellery, precious metals, securities, important documents or other items of exceptional value.

8.2 If you include any such items without our knowledge or consent, you do so at your own risk and we accept no liability for loss, damage or delay related to these items. You will also be responsible for any loss, damage or legal consequences that arise as a result.

9. Liability and Insurance

9.1 We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to your goods resulting from our negligence or breach of contract shall be limited as set out in this section.

9.2 Unless otherwise agreed in writing, our total liability for loss of or damage to goods in our custody or control shall be limited to a reasonable amount per job, having regard to the value of the goods and the fees paid for the service.

9.3 We shall not be liable for:

(a) loss or damage arising from your failure to properly pack or protect goods,

(b) loss or damage to fragile or delicate items not packed by us, including but not limited to glass, china, electronics, artwork or mirrors,

(d) loss of items which you pack yourself and later cannot locate, unless it is proven that we are responsible for the loss,

(e) any indirect or consequential loss, including loss of profit, missed appointments or loss of business.

9.4 You must notify us in writing of any loss or damage as soon as reasonably practicable, and in any event no later than 7 days after the completion of the services, providing full details and evidence. Failure to do so may affect our ability to investigate your claim.

9.5 You are advised to arrange your own insurance cover for your goods during the move, especially if you consider that our liability limits may not be sufficient for your needs.

10. Delays and Events Beyond Our Control

10.1 We will use reasonable efforts to arrive and complete the work within agreed timeframes, but we do not guarantee arrival or completion times.

10.2 We are not liable for delays or failure to perform our obligations due to events beyond our reasonable control, including but not limited to traffic congestion, accidents, road closures, severe weather, vehicle breakdowns, strikes, or other unforeseen circumstances.

10.3 If such events cause significant delay, we will keep you informed and may offer alternative arrangements where possible. Any additional time required may be chargeable where appropriate.

11. Waste, Disposal and Environmental Regulations

11.1 We operate in accordance with applicable waste and environmental regulations. We are not a general rubbish clearance company and will only remove waste where agreed as part of the service and where lawful to do so.

11.2 We will not remove or dispose of hazardous or prohibited waste, including but not limited to chemicals, asbestos, medical waste, flammable liquids, or any items classified as controlled or special waste.

11.3 Where we agree to remove unwanted items, we will do so in a lawful manner and may use licensed waste transfer facilities or reuse and recycling options where available.

11.4 You are responsible for ensuring that any items you ask us to dispose of can legally be removed and disposed of, and for any fees associated with lawful disposal. If we incur additional costs or penalties due to incorrect or misleading information about items for disposal, you will be liable for those costs.

12. Complaints

12.1 If you are dissatisfied with any aspect of our services, you should raise the issue with the team on the day so that it can be addressed immediately where possible.

12.2 If the issue is not resolved, you should submit a complaint as soon as reasonably practicable, providing full details of the service, the nature of your complaint, and any supporting evidence.

12.3 We will investigate all genuine complaints and aim to respond within a reasonable timeframe. Any remedy will be provided in accordance with these Terms and Conditions and our legal obligations.

13. Data Protection and Privacy

13.1 We will collect and process personal information about you as necessary to manage your booking and provide our services.

13.2 We will handle your personal information in accordance with applicable data protection laws and only use it for purposes connected with your booking, service delivery, administration, and any legal or regulatory requirements.

13.3 We will take reasonable steps to keep your information secure and will not sell your personal data to third parties.

14. Termination

14.1 We may terminate or suspend the provision of services immediately if:

(a) you fail to pay any amount due,

(b) you act in an abusive, threatening or unsafe manner towards our staff,

(d) continuing the service would, in our reasonable opinion, pose a risk to safety, property or our reputation.

14.2 If services are terminated for any of the above reasons, you may still be liable for charges incurred up to the point of termination and for any consequential costs.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.2 No waiver by us of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach.

16.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.

16.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the provision of our services and supersede any prior understandings or agreements, whether oral or written.